No refund, no business going forward!!

<p>I will never again use Europcar - not for personal or business use!! </p> <p>On 15 November I got a rental car through one of my policies while my car was in for repairs. Europcar Kramerville was very quick to send the car. </p> <p>BUT THEN THE PROBLEMS STARTED:</p> <p>Only on returning the vehicle (with a full tank of petrol) a few days later, was I told that I SHOULD HAVE paid a R1000 deposit... The VERY quickly sent someone with a speedpoint to demand the payment. Then said they will do the refund owing to me within 5days....</p> <p>It is now end February and NOTHING! Empty promises and being sent from pillar to post. Phoning doesn't help... Emails go unaswered... Nthabiseng Mathibela WAS very helpful sending me the refund form to complete (1 Jan only) But after that, nothing happened. She doesn't even respond to my emails anymore. Sending online queries doesn't get any reaction...</p> <p>Is this how they make money? </p> <p>I do all the travel bookings for my company and REFUSE to book anything through Europcar again until I get answers. </p> <p>I've given my banking details for the refund to about 4 people at Europcar now... I don't know what else to do. I am fed up!!!</p>