No Refund Credited to my Credit Card Account

<p>I too was given a Europcar hire car from Europcar Randurg when my car was in for repairs. R1379.00 was taken from my credit card account. I returned the car a day early on the 16 February, full of petrol and was informed no problems deposit would be refunded.</p> <p>I was informed I would receive my deposit refund within 3-5 days. 5 days no refund!! At this point my insurance company became involved - I also called Europcar myself. They informed me payment had been made on the 20 th February and sent my insurance company a screenshot from their computer - not a legal proof of payment as requested. </p> <p>Today is the 25th February and no refund has been received. The previous car I hired was from Avis and the deposit was back and showing in my account within 3 days of returning vehicle.</p> <p>my insurance company was informed the credit could take up to 8 days - Really!!!</p> <p>i too will never use Europcar again personally or professionally.</p> <p>At this point their records show the instruction was given to pay - but refund has not been received. </p> <p> </p> <p> </p> <p> </p>