MS
Michelle S
1 reviews | Active since May 2015
06 Feb 2026, 04:00
No refund and ignoring emails
My rental was returned on 27 January with a full tank of petrol, on 29 January I got my remittance confirming I will receive my full deposit back minus the R100 fee. Since then I have not received anything back, the last time I hired I got the funds back after a day of receiving my remittance. Europcar is completely ignoring my emails
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Replies (5)0
Replies (5)
Europcar's replyOfficial
06 Feb 2026, 16:21Good day
Thank you for reaching out to us.
Please check your email, we have sent you a message.
Kind regards
Europcar Rentals
Thank you for reaching out to us.
Please check your email, we have sent you a message.
Kind regards
Europcar Rentals
Europcar's reply06 Feb 2026, 16:21
Official
Good day
Thank you for reaching out to us.
Please check your email, we have sent you a message.
Kind regards
Europcar Rentals
Thank you for reaching out to us.
Please check your email, we have sent you a message.
Kind regards
Europcar Rentals
MS
Michelle S's updateReviewer Update
06 Feb 2026, 16:28Please don't lie, you have in fact not sent an email
MS
Michelle S's update06 Feb 2026, 16:28
Reviewer Update
Please don't lie, you have in fact not sent an email
MS
Michelle S's updateReviewer Update
06 Feb 2026, 16:36I had to chase all day for answers your number goes unanswered, emails go unanswered. Turns out your Mogale Branch entered my account number wrong and then didn't even bother to inform me, did they hope I just didn't notice I never got a refund? And now you lie about sending an email?
MS
Michelle S's update06 Feb 2026, 16:36
Reviewer Update
I had to chase all day for answers your number goes unanswered, emails go unanswered. Turns out your Mogale Branch entered my account number wrong and then didn't even bother to inform me, did they hope I just didn't notice I never got a refund? And now you lie about sending an email?
Europcar's replyOfficial
11 Feb 2026, 08:38Good day
Thank you for reaching out to us.
Please check your email, we have sent you a message.
Kind regards
Europcar Rentals
Thank you for reaching out to us.
Please check your email, we have sent you a message.
Kind regards
Europcar Rentals
Europcar's reply11 Feb 2026, 08:38
Official
Good day
Thank you for reaching out to us.
Please check your email, we have sent you a message.
Kind regards
Europcar Rentals
Thank you for reaching out to us.
Please check your email, we have sent you a message.
Kind regards
Europcar Rentals
MS
Michelle S's updateReviewer Update
11 Feb 2026, 08:42Europcar response on email: The refund rejected, the finance department had to investigate, confirm the details and do a rerun to ensure funds are processed properly.
My questions still stand:
1. Why they entered the incorrect banking details2. Why they did not rerun it with the correct details3. Why nobody contacted me to tell me about it, it was just left as is and I was left to chase for answers
My questions still stand:
1. Why they entered the incorrect banking details2. Why they did not rerun it with the correct details3. Why nobody contacted me to tell me about it, it was just left as is and I was left to chase for answers
MS
Michelle S's update11 Feb 2026, 08:42
Reviewer Update
Europcar response on email: The refund rejected, the finance department had to investigate, confirm the details and do a rerun to ensure funds are processed properly.
My questions still stand:
1. Why they entered the incorrect banking details2. Why they did not rerun it with the correct details3. Why nobody contacted me to tell me about it, it was just left as is and I was left to chase for answers
My questions still stand:
1. Why they entered the incorrect banking details2. Why they did not rerun it with the correct details3. Why nobody contacted me to tell me about it, it was just left as is and I was left to chase for answers