HF
Henry F
1 reviews | Active since Mar 2009
20 Jan 2016, 13:12
No Refund
On the 19th of December 2015 I rented a car from Europcar in Cape Town. Instead of putting a hold on my credit card they billed me with the full R2500 deposit. I did not receive this back and they did not reply to a querie that I posted on their website. This time I had a real bad experience with Europcar, they did not have my booking and made me wait for a long time as well.
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Europcar's replyOfficial
20 Jan 2016, 13:36Hello fourh,
Dear Henry,
Please accept our sincere apology for the inconvenience with your recent rental. Your experience has prompted an investigation and I can assure you that this is not consistent with our commitment to service excellence and most certainly not the impression we want to leave with our valued customers.
Query has been processed, we have refunded R2500 and bill only for fuel and DAF.
Please accept our sincere apology for the inconvenience caused.
Yours personally,
Craig van Niekerk
Dear Henry,
Please accept our sincere apology for the inconvenience with your recent rental. Your experience has prompted an investigation and I can assure you that this is not consistent with our commitment to service excellence and most certainly not the impression we want to leave with our valued customers.
Query has been processed, we have refunded R2500 and bill only for fuel and DAF.
Please accept our sincere apology for the inconvenience caused.
Yours personally,
Craig van Niekerk
Europcar's reply20 Jan 2016, 13:36
Official
Hello fourh,
Dear Henry,
Please accept our sincere apology for the inconvenience with your recent rental. Your experience has prompted an investigation and I can assure you that this is not consistent with our commitment to service excellence and most certainly not the impression we want to leave with our valued customers.
Query has been processed, we have refunded R2500 and bill only for fuel and DAF.
Please accept our sincere apology for the inconvenience caused.
Yours personally,
Craig van Niekerk
Dear Henry,
Please accept our sincere apology for the inconvenience with your recent rental. Your experience has prompted an investigation and I can assure you that this is not consistent with our commitment to service excellence and most certainly not the impression we want to leave with our valued customers.
Query has been processed, we have refunded R2500 and bill only for fuel and DAF.
Please accept our sincere apology for the inconvenience caused.
Yours personally,
Craig van Niekerk