No invoices issued any longer?

<p>Rented a car at OR Tambo, not a great experience with the Consultant. Returned the car that afternoon with a full tank of fuel, there were 4 of us in the car and everyone witnessed the fuel running onto driveway at the garage and commented that we could not have got a drop more into the tank. We had only travelled from OR Tambo to Midrand and back and the fuel cost R38.05. Can you imagine my horror when I had to telephone a week later and ask for the invoice to claim back from an NGO that we had been charged R36 odd for fuel and a R15 levy for providing the service. Tyler White was initially great in getting a complaint registered and then reverted to say we would be refunded but after 3 emails I am still battling to get an amended invoice out of Europcar and Tyler is not answering his emails. Why is Europcar, which had such a good name and which we are sort of forced to use because of the Discovery discount, which is not great but a help, going down this road? Surely you want to be an ethical service provider? I doubt, even with the discount, that I will use your company again!</p>