no feedback only rude behaviour

As I said before one rents a car from Europ car you must think again,I am still waiting to be contacted as promised on my previous post by Craig that I will be contacted but nothing has happened. I was only contacted by a rude lady called Gloria Van Zyl who contacted me while I was driving and asked her to call me back after an hour as I was driving but rcontinued to talk and promised she will phone me then next thing I get email and sms from her about our previous conversation which I was not concentrating properly as I was driving.Disgudsting service to unprofessional people