No explanation or come back.

To whom it may concern.<br> <br> I would like to voice my opinion on the bad service and ill advice I feel, I have received. This has left me with a bad brand impression of Europacar rentals.<br> <br> I booked a vehicle through the Kulala website for a total of R230.00 a day and I opted for the R25.00 windscreen extra. It said 200 Km free. Coming to a total of R255 VAT inc<br> <br> When i now receive the invoice it is R474.21 total please see attached. None of these charges that I incurred were explained to me, I asked the guy at Lanseria airport what would be my total and was told R255. I understand the E-toll charges but none of the rest, especially when i returned the car like three hours ahead of time. Nothing was explained in the branch, i even had to show guys that there more marks on the car than had put on the forms.<br> <br> I am not happy, as this was not explained or what i thought i was getting.<br> <br> I have sent this in email 7 days ago and have still not got a response from them.<br> <br> Really bad service levels compare to other companies i have used in the past.