No communication on Accounts

It's with absolute disappointment that I now have to write this post.<br> <br> I had a personal accident in Dec 2015 with my car, and rented a car with Eurocar through my insurance company.<br> <br> On 3 Jan 2016 I had an accident with the rental where a guy drove into me. As per the contract there is a R3000 excess which I'm happy to pay. But since the day of the accident, when they fetched the car from the accident scene Eurocar hasn't once made contact with me either via phone, sms, e-mail, post or even via my insurance company who arranged the car rental asking me for the Excess money. If I miss a call for some odd reason, and e-mail or sms would have worked.<br> <br> To my surprise, I get a call from debt collectors saying I owe Eurocar R 4 000 and that I've been turned over to them because I'm ignoring calls from Eurocar.<br> <br> I've always been a good and on time payer and won't ignore a call for no reason. I know how important it is to keep my credit record good. Please can someone from Eurocar phone me or get in contact with me to explain why I wasn't communicated with correctly and arrange for the account to be settled?<br> <br> Looking forward to hearing from you.<br>