Nice!

I had a car rented with them that was returned on Thursday. Got a text confirming the return and that was it. Before the car was collected someone called to arrange for the collection and we agreed that I will not be filling up the car (after all, you still get charged even when you do that) and was told the deposit will be used for that and the balance paid back. I have not heard from anyone since, this morning I emailed the branch but realised they dont work on weekends then I thought let me call the call centre, called them and after a while (while still holding) the call was dropped. Nice! I am sure that is the great service you are known for.