Never rent from Europcar

Item: Europcar
Rating: 1
Author: Werner K

I rented a car from Europcar at Cape Town International , twice refuelled the car at a garage 550 m from the Europcar office before handing it back, and today get an invoice which includes R 122.80 refuelling charges. Contacting Europcar, I am told that the onus is on me to prove that I refuelled (which of course is not what is required by law).

I note from other reviews on hellopeter that this is a recurring practise, and therefore propose that a formal complaint be lodged with the Consumer Commission by all who have been de*****ed in this manner by Europcar.

Helpful (0)

Replies (3)

Europcar's replyOfficial

05 Jun 2018, 13:57

Good day,

Thank you for your post

A representative will be in contact shortly as we require further information in order to assist you

Thank you

Europcar

Europcar's reply05 Jun 2018, 13:57

Official

Good day,

Thank you for your post

A representative will be in contact shortly as we require further information in order to assist you

Thank you

Europcar

Werner K's updateReviewer Update

07 Jun 2018, 20:56

Your representative contacted me and demanded proof of my refueling the vehicle. Of course, in South African law, the party alleging that it has rendered a service must provide proof thereof. I therefore require such proof from Europcar, failing which I shall take the matter to the Consumer Commission for adjudication. It is time Europcar complies with the law, and stops this type of *****.

Werner K's update07 Jun 2018, 20:56

Reviewer Update

Europcar's replyOfficial

08 Jun 2018, 08:53

Good day,

Thank you for your post

We require further information in order to assist you

The representative will contact you

Thank you

Europcar

Europcar's reply08 Jun 2018, 08:53

Official

Good day,

Thank you for your post

We require further information in order to assist you

The representative will contact you

Thank you

Europcar