Never get Europcar car hire

I had a ver bas experiance with collecting a hired car. My insurance advised they contacted Europcar to arrange a vehicle hire. On Monday i received a call from the call centre to confirm the car. I requested for a 1600 cc car and to pls excluse a Polo due to high risk. I was advised the request will be snt through to the branch. Reason for a 1600 cc is as it is what i pay for on my policy as well as a bad incline driveway at my home. On arrival i received a 1200 cc auto Suzuki swift. I was very upset as they confirmed a 1600 cc will be arranged. We waited for 3 hrs to sort this out at the Mogale branch but what a messup. They gave us a temp car and promised to bring the correct car the same afternoon. This never happened. I called the CC and they got Mogale branch to call back and insist they can only assist the following day and only have a Polo in 1.6. I then agreed to a Toyota 1500 that will be delivered this afternoon. The inconvenience and 3 hrs waiting is rediculous. And the struggle to get what you pay for and then when you leave the staff make jokes about your poor experiance and laugh about it. Europcar, you suck