NEVER ADVISED OF ADDITIONAL FEES

I received my statement a few days ago. I was charged R831 for a One way drop off. I was under the impression that the vehicle will be collected on the 4th of August 2017 just as they had brought it to me. The vehicle was not fetched and when I called the Customer Contact Centre I was advised that the Klerksdorp branch is closed already I can therefore take the car to the Rand Airport Branch. The consultant that I spoke with, failed to advise me of the charge. I would rather have waited and dropped it off at the Klerksdorp branch the following day. Just like I did at the Rand Airport Branch.

I was never advised of the fee and would NEVER pay so much to drop off the vehicle. Unfortunately I do not remember the name of the consultant but the call was around 4pm – 5pm on the 4th August 2017.

I would like my refund. I cannot pay for something I was never advised about.

Your assistance will be highly appreciated.