NEVEER rent a vehicle from Europcar.

To all prospective car rental members

Never rent a vehicle through Europcar:

Firstly, I booked a vehicle online and on the day of arrival, the pickup point in Centurion was closed.

The next morning I need to call three times to ask if I can collect the vehicle. They inform me that I can only collect the vehicle at 14h00. On arrival they even want to bill me for the day I did not use the vehicle and if I did not query this they would have charged me. I did not even get the vehicle that I ordered or booked.

The vehicle was returned on 2 May 2021 at the airport whereby one of their employees checked the vehicle but just walking around and I gave him the inspection sheet and we both sign that nothing was wrong and I told him that I did not fill up because the branch manager of Centurion told me not to fill up. This morning 9 days later I checked my credit card and the deposit was not returned as yet. When I called them they said that it will take another 9 days. I the meantime they get the interest.

I ask what is the amount and the lady who cannot even be friendly tell me “call the claim department” no manners

I called and they informed me that the windscreen was cracked……………when I question this I just been told that they will lock a call and get back to me. I told them that nothing was wrong and the guy who checked the vehicle agree. On the rental agreement they did not even border to change my address and my address from Windhoek is still on the rental agreement. How bad is that? I bet you they were thinking that I am still living in Windhoek. Rental agreement: ***

Never rent a vehicle from them, no I am waiting. They using your credit card to make themselves rich.