Negligence and Reckless Driving

I am very concerned about the customer service in your branch . On the 14th of this month , around 9h30 a car drove past driving fast and recklessly in the area around Zola , To be precise it was in Bolani Road , I took the registration of the car HN11CRGP Suzuki Swift which had three passages , Two guys and a lady seemingly very drunk and didn’t care about other road users , I then traced the car back to Imperial Car Hire in Lanseria Airport . I called in to the branch and was assisted by a Gentleman , The first answer I got was the car was not driven by any stuff member which puzzled me as I had not inquired about that , Secondly I was given a Name of the possible driver , Then there was a Mr Khuzwayo that was driving the car . Then my instruction was for them to contact the client and alert them of the incident and they must give me a call back or get the client to call me back , The gentleman advised me that he will get the supervisor to call me back , which never happened,

I am highly disturbed by the fact the Europcar does not take the matter seriously or view it in a serious light as peoples life’s particularly my kids as they were with me in the car were made to endangered by one of their cars . So I decided to make further investigation , this investigation reveal that the driver of the car is one of your stuff members and that someone in your company has **** and is hiding information . I was willing to put the matter at rest but then I think someone is making a fool out of me in that organization . I can further confirm that Katlego is also somehow connected to one or two of the staff members thus I was given that name cause someone is hiding or protecting someone . Lastly I can also confirm that the same staff member changed the car the same day that I had lodged a complain , yet again to cover their tracks . I have also been in Contact with your Head Office about this matter ,.

What disturbs me even further is that i have been doing business with your company for the past five years or more , Is this the kind of image you promote ??