Miss duduzile sebopela

I'm so extremely disappointed, I used to trust europcar but now I'm not sure. I hired a car on the 8th of March 2024 at hatfield branch and I returned it on the 11th of March I was surprised why the refund taking so long to be deposited then after 8 days I decided to call them and they said to me the car had a dent on a bonnet,surprisingly so i remember I did the inspection with one of europcar employee and he found nothing wrong with the car in fact the car was still in a good shape and so he said.m hurtful that instead of them funding me they told me that i have to pay R4,415 for a car that was not even damaged i even requested them to send me the pictures of the dented bonnet I didn't receive anything ..... I'm so disappointed in Europe car they should know that they will lose customers if they will continue like this. All I need is further investigations and my refund.Thanks