Me again complaining about pathetic Europcar

It's me again I think for the 4th or 5th time : the classic response of Europcar is that they are investigating and that a consultant would be phoning me to sort the matter out. Nobody has phoned me and I heard today that the account was handled over to debt collectors. I am not sure which part of "I am not paying" Europcar doesn't understand and it looks like they are doing the same to other customers as well if I read all the VERY VERY VERY bad reviews on this website. I will not be liable for R 4500-00 to buff away 2 small scratches on the front bumper when I needed a magnifying glass to locate these 2 so called scratches. Does Europcar charge reasonable rates so as to ***** you when you return the car ?? Sorry but I am not falling for this. Still waiting for someone to phone me from EUROPCAR not from debt collectors.