Major fail service provision

<p> I have booked a car through Kulula website and was allocated a car from Europcar to be collected from thier branch at the Sadton Eye on Monday the 10th at 21;00, arriving at the branch at 20;55 i found the store shut and no car, the receptionist of the Redisson hotel have called the Europcar customer service number but couldnt find any will person on the other side, the next day i called Kulula and Europcar and they could only offer a car at the airport..or at 14;00, reluctently i rented a car from the guys next door (Thriffty) at a great extra expance, since i returnd from JHB i tried to make contact with both Kulula and Eurocar but no one has returned to me. </p>