Loyalty Plans are suppose to Keep People Loyal

Wow. What an experience I've had with this company. Europcar are often the most expensive hire company and sell themselves on service, so I thought I'd use them to see if they were better than the others whom I've also have bad experiences with. I spend a far amount of money on car hire every year and therefore wanted to build up loyalty privileges. Long story short I can't access my loyalty account and have been calling and emailing Europcar for some 3 months and they DON'T reply to customer services emails and can't assist in South Africa with the DriveClub. Finally after our 5th call to Europcar in JHB I've given up on this company whom fail to value their clients. I will move onto another car hire company but I fear nothing will change as this industry really has no care for it's clients.