Lerato Jade Nkopane hanging up on me represents Europcar's service.

The worst car rental experience. Apart from the person who assisted me at pick-up every other personnel. On the 3rd I upgraded to a level M vehicle which no later than 72 hours stopped working. I called customer service and Mcedisi told me I did not qualify for roadside assistance. He suggested that I drive a car that did not change gears nor driver faster than 40km/hr from Pretoria to OR Tambo at 6pm. I found this inconsiderate and absurd. I then contacted the nearest branch which in my mind was Centurion, they were en route to assist me then realized I was outside their jurisdiction and thus referred me to the Hatfield branch. The Hatfield branch did not have an M level vehicle so they gave me an A level car. From the 6th of November to the 9th, I tried to contact every branch nearby asking for an M level vehicle as I had a road trip planned with family. Each branch told me they did not have any vehicles at all. After calling multiple times one lady from Hatfield told me the company was defleeting. I was then stranded with a less-than-ideal car. After returning the car, I called to request that I be refunded the monies I paid for the upgrade since I did not even drive the vehicle for half my rental period. I spoke to Lerato Jade Nkopane from the OR Tambo branch. She was hasty and dismissive of me. She was not interested in assisting me but just wanted to get rid of me on the phone. I tried to explain to her my query multiple times. She then started to raise her voice at me and ultimately hung up on me. I have always used Europcar and Tempest, however, this experience has sul**** my relationship with the brand. a complete lack of professionalism from staff and no problem-solving skills at all. Being told to drive at night in an unsafe vehicle and being dismissed by the people who are meant to help you is reprehensible, to say the least.