Lack of urgency

I would like to express my extreme dissatisfaction with your Call Centre and branch. At 10:44 this morning, I informed you that I have a 16:00 appointment today and that Centurion is closer than Rustenburg.

Despite this, you chose to use the Rustenburg branch. It is now 15:40, and they cannot track or get hold of the driver. This is unacceptable and shows a complete lack of urgency.

Your poor customer service rating reflects a significant deficiency in customer care. You are not customer-centric at all.