Lack of Service and Empathy

Yesterday I had an accident between Polokwane and Pretoria, after calling the helpline around 8:30pm, was told OR Tambo will assist in calling me and arranging the tow service. Traumatised as I was I followed about 30 mins later and told someone who will be assisting is starting at 10pm. After give statement to metro police I decided to rather drive with a friend of mine to OR Tambo as I couldn't wait for 10pm only to get someone to bring the car to the scene because I had a child, and 2 other people I was travelling with. Luckily a friend got there on time and we were able to drive to the airport.

On my arrival I was told I need to pay R3500 access fee, which I was not even informed about from all those calls I've made. So all the effort was in vain, even worse now I'm in more worse off situation, my friend dropped me off and drove away, on the other hand, I had people waiting for me hoping I'm picking up a car as per all our discussion over the phone. A new nightmare started as I had to now arrange pick up for people I was with.

My question is simple-why wasn't I informed in the first place before going through so much trouble for NOTHING!

I had to go back to write a statement with the police, but how do I get there??? Waiting at OR Tambo Europa until 12:45 am to be drop-off at a close friend place in daveyton, NOW DO WE CALL THIS A SERVICE?

I GUESS YOU WILL BE PROFICIENT AND EFFICIENT IN SENDING ME THE QUOTATION WHICH IM EARGERLY WAITING FOR.

Regards Tumelo Mogorosi - ********** 392