Lack of Facts and very bad SERVICE.

I was given a curtesy vechile by a motor dealer for use while they fixed my vechile The car was from Vanderbijl Europcar. I never took possesionof the vechile myself nor dit i return it. I was invoiced for so called damages. That has been pointed out that the damage was already on the vechile when i received it. The Branch Manager Jack du Plessis was to sort out the issue. Needless to say this morning i got a sms stating that the matter is being handed over for collection. I think this is very unprofessional and needs to be handled by a person with authority.