Lack of communication and accountability

I hired a car with Europcar in December.

horrible service, lack of communication,

When I got the car, the car had chip on windscreen, but the assessor did record it and he told me verbally that he is aware of the chip.

When i returned the car, they called and said the windscreen had a chip, I then informed them that I took the car with a chip.

They called me back and said that the assesor says the chip is different from the 1 he advised about.

The sent the car for repairs for the chip, no communication was made and i got an invoice saying they replaced the windscreen, now I have a debt for the whole windscreen. I have informed them that I can be help liable for the repairs when it was negligence on their end to record the condition of the car when i took it.

almost a month later I don't have a refund, no one is communicating with me with a way forward, I am being sent from one person to the other.

I have explained to Zamakhanya Mthembu and even asked her to call me back, she is ignoring me point blank.

There is no resolution to this and everyone at Europcar is just ignoring me.