Lack of capacity

Took an hour and a half to collect a car - nor well cleaned and told that team members away / Ill. the queue was out the door and staff still took breaks at the expense of the client who had engagements

Surely you know what your bookings for the day are and you can make resident and non resident queues

Staff were not engaged with the client and it was observed that some clients were considering other providers

The coffee machine was not working and staff again were not worried that there were no cups and that condiments were low.

Maybe service training and a pro active branch manager needs to be found this site is your most prominent site and did not give a good impression to travellers