Keddy Europcar - A NEVER ENDING NIGHTMARE

Keddy Europcar is a never ending nightmare. They wanted me to pay R16,141.75 for damage liability. This after the rental at drop off only had a hardly visible dent on the L/F door which was noted and signed off. After sending them a copy of the Motor Incident Report, they agreed to review the damage liability. The claims officer came back to me with the answer that the amount I’m liable for is R710.00. Yeah! I thought, they could just deduct that amount from the R 10,000.00 holding deposit and made that suggestion to the claims officer. She answered that I still owed R 10,390 as well as R 2,012.85 which totals R 12,402.85. I nearly exploded! That is the exact amount that Keddy Europcar withdrew from my credit card account *******ly on 15/11/2022 and 27/01/2023. I had to control myself and answer politely that those amounts were already withdrawn by Keddy Europcar. Now I’m waiting to see if the Claims Department coordinate with the Client Service Department to get this sorted out. In the meantime my battle to claim the refund of R 12,402.85 plus bank costs still continues.