International disappointment

I have to say that I have read about this company and their service in other reviews, but chose to experience them for myself. My uncle recently visited us from the UK, where he was issued a car which he booked previously. He landed late at night and the car was just given without any checks. Keep in mind he is not young anymore and only afterwards he realized the amount of things wrong on the vehicle. This is where the problem starts, you know you checked the vehicle, this was only realized after the check form was found in the cabio. Then you charge him for the damages you already know exist and after many visits to your office the problem is still not resolved. This man is in UK and has to put up with services this poor. How can you issue a car with so many faults to begin with, is this what we want the world to know about our services.