hK
howard K

1 reviews | Active since Oct 2015

22 Oct 2015, 16:34

INSURANCE COST ALMOST 3x the cost of the car hire

After a long haul flight, arriving early evening, and tired all we wanted to do was get on our way to my sister's home. <br> <br> After a long wait at the company's reception my turn came to be served. At that point I was told that I had to pay their insurance or could not have the car, and after debating the point I had 2 choices. Being rather tired and wanting to get on the road I reluctantly agreed to pay. My other choice according to the staff was to go to find another car hire company at that time of the late evening.<br> <br> Under this duress I had no option but to take out their additional cover, and when I returned the car I was presented with my invoice totaling 405.85GBP for 18 days, from 04 June to 22 June, 2015. <br> <br> This is ******ionate when the actual car hire only cost USD273.78 (approx 175GBP)<br> <br>

0
Replies (1)
Europcar
Europcar's reply27 Oct 2015, 08:56
Official
Hello Xobapg,

Thank you for bringing this to our attention.

Please be advised that we are only able to directly assist with queries related to Europcar South Africa we have however redirected this complaint to the UK Customer Services at ***

Thank you for your patience in the interim.

Yours personally,
Calvin May