Incorrectly Billed for Damage, Petrol and a Fine

Issue 1: Exactly like: http://hellopeter.com/europcar/complaints/billed-for-petrol-on-a-full-car-***<br> I queried it with the call centre and the response I got after the investigation was that it was declined by the Branch manager.<br> <br> If someone can explain to me how a 42l tank in a Polo Vivo can take on:<br> - 40l to full ( Pumped in across the road from the branch i returned the car to in Umhlanga Rocks )<br> - Drove 10kms to Branch<br> - Filled tank again (at garage across the road from Branch): R60<br> They then charged R103 ( which equates at that time to 10l ) <br> <br> Then looking back in my bank accounts, because I was never invoiced for this amount, I noticed that it happened the last time I used EuropCar as well.<br> Ref Num: 441061.<br> <br> Issue 2:<br> I was also billed R450 for pre-existing damage, but I have received a Credit Note for that query I had lodged ( Ref 441060 )<br> <br> Issue 3:<br> I got news of a Fine which was trapped on the 31 Jan 2015. However, was only made aware of it by an Invoice issues on the 17 April. and had to request the fine be sent to me. And on that Fine it says it was received on the 26 Feb, the due date of the fine was 15 Mar.<br> <br> For this tardy service I was billed R220 (not R209)