Incorrect charges for damages to vehicle

Hi,

Having huge challenges with the CT Airport branch. I will summarize the matter best I can:

1. I hired a vehicle in 3 December for collection at 21:00, booking reservation ***. Apon arrival their agent, a gentleman who was assisting did not do a vehicle inspection when we asked him why he said it was already late and asked that we simply take pics of all the issues we have with the vehicle and keep that as evidence; 3. I subsequently took the pics and when dropping off the vehicle showed them to the lady at the counter who did not want me to email them - which I thought was strange 4. Fast forward I recieve an invoice of damages to the vehicle - invoice ***6 5. I then contacted their office telephonically and spoke to Nonelelela who asked I send the pics and videos I have wrh dates which I did; 5. No response was recieved until I again followed up where he simply sent an email saying my deposit would not be refunded due to damages to the vehicle 6. My concern is noone is taking into consideration that your employee on the day did not follow your processes of a full inspection. If he did he would have also seen the existing dents and chips on the car; 6. What also concerns me is noone has come back to me to explain and prove that the damage was indeed my doing by showing me the inspection sheet; 7. Lastly, I am concerned that the pics and video sent is being disregarded to unfairly make me pay for existing damages on your

To date no response from them besides that I have to sort this out with the branch who have ignored any voice of reason on the matter.