Incorrect billing and false information

I just received the invoice for a rental I recently did at OR Tambo International.

On the invoice I have been charged the damage and theft waiver, and this is after I have clearly asked the rental agent if everything is included. He assured me it was. I also confirmed the total daily rate with him twice. The 2 people traveling with me can confirm that I asked him this. Now I see I am being charged extra.

The car I received was also not up to standard. The safety belt warning signal keep alerting me, even if the safety belts were used. The door open indicator also malfunctioned. It would warn of a door open whilst driving randomly. The vehicle's roof also made squeaking noises. Really bad for a vehicle that has done less than 30 000 km.

I tried calling customer service but the lady told me to call the branch. I called the branch and asked to speak to the branch manager, but apparently the person was not available. Upon requesting to speak to someone else, I was told that, that person is also not available.

Poor service and really passing the buck on this issue.