SH
Simon H
1 reviews | Active since Mar 2011
18 Mar 2019, 10:59
Incorrect additional driver charge
INCORRECTLY CHARGED FOR ADDITIONAL DRIVER
I recently hired a small car in Cape Town for 4 days. Upon receiving my invoice 48hrs after dropping the vehicle at CT International I noticed that I had been billed R425 for an additional driver surcharge.
How is this possible when it was only my ID that was handed over when I received the vehicle? How often is this happening especially when people do not check their invoices?
Simon
Helpful (0)
Replies (1)0
Replies (1)
Europcar's replyOfficial
15 Apr 2019, 11:25Good Day,
Thank you for affording us the opportunity to look into this matter for you.
Kindly note that a customer care representative has been assigned to your case.
Thank you
Europcar
Thank you for affording us the opportunity to look into this matter for you.
Kindly note that a customer care representative has been assigned to your case.
Thank you
Europcar
Best regards,
Europcar's reply15 Apr 2019, 11:25
Official
Good Day,
Thank you for affording us the opportunity to look into this matter for you.
Kindly note that a customer care representative has been assigned to your case.
Thank you
Europcar
Thank you for affording us the opportunity to look into this matter for you.
Kindly note that a customer care representative has been assigned to your case.
Thank you
Europcar
Best regards,