pS
phindile S

1 reviews | Active since Jun 2015

18 Nov 2021, 16:44

*********** SERVICE

The company took 2 weeks to pay back my deposit. They explained their reasons which I understood. 2 weeks later I recieved a payment from them. They called me to say their system has made an error and the needed consent to deduct the money back, in which they did. 2 months later I am served with a letter of demand that I owe them the same amount they deposited by mistake. I checked my statement and realised the money was paid again after a week. They could have called me to make the same arrangement as the first time, but they took me to their lawyers to serve me with a letter of demand.

In my life I have always tried to stay away from such anxiety provoking situations, and now I'm served with letters for a mistake that wasn't even mine.

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Replies (1)
Europcar
Europcar's reply19 Nov 2021, 10:17
Official
Good day,  Thank you for affording us the opportunity to look into this matter for you. Kindly note that a customer care representative will be contacting you shortly. Europcar