kM
kirtan M

1 reviews | Active since May 2016

16 Jan 2017, 17:33

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<p>I booked a automatic luxury vehicle for pick up on the 13 th January 2017 at Lanseria airport , I called earlier in the day to confirm my car would be ready for me at 9 that night , I was promised the vehicle would be there for me. When I pitch up at 9 o clock that evening at Lanseria after my flight , I am told that they have a hyundai for me and they apologise. !!!!!!!! What absolute thrash is that . and they cant do anything to assist I am stuck with that vehicle I have not hired , I find them so pathetic being a big coperate company , and I could not do anything but be stranded there at the aiport with my wife and 2 small babies!!! I basically was held at ransom to take what they had available !!! pathetic</p>

0
Replies (2)
Europcar
Europcar's reply17 Jan 2017, 08:52
Official

Dear Mr Maharaj

Thank you for bringing your query to our attention, please be advised that we are currently investigating the matter & will revert back to you as soon as possible.

Yours Personally

Calvin May

kM
kirtan M's update09 Jul 2017, 13:38
Reviewer Update

still waiting for this organisation to contact me !!!!!! what a load of nonsense that they will contact me