Incompetency and Bad Service

I rented a car from Europcar from the 27 of August to the 11th of September 2020 and when i returned the vehicle, i showed the consultant a minor scratch underneath the bumper and explained to him that i had gone over a speed bump. The consultant then told me that i must worry as it will be regarded as normal wear and tear as the scratch is not deep plus the bumper had other existing scratches on it. No incident or accident report was completed and my deposit was refunded back to me in October 2020.

To my surprise i receive an email from a lady by the name of Nthabiseng Mathibela saying that i owe europcar R2427.50 and that my account will be handed over to debt collectors if i don't pay up.

I am left confused as i was told that everything is fine by their supposedly trained consultant and because the scratch is not deep plus there are existing scratches on the bumper.

As a paying customer, I feel cheated and ****** by Europcars because improper or wrong information was given to me by their supposedly trained staff.

I am disappointed by the way this whole thing is being handled and left with no words.

To all paying customers, please be careful when renting out vehicles from Europcars as anything is possible with them. This would have never happened had i rented out from Avis.

I am truly disappointed.