Incompetence,not adhering to their own turnaround

Returned their car 10 days ago -still waiting for my deposit. They debited my credit card when they were supposed to just put a hold on the amount 4 deposit. Spoke to Calem Naidoo, Nomsa, Theo Delle, Anthea, Owethu Shazi - who **** initially about being a manager. I have being speaking to all since Thursday the 15th October, I still don't when I'm getting my deposit back. I have spent airtime following up and not getting feedback. Even now Owethu's supervisor was supposed to phone me by 1pm. It's after 4pm. No one is accountable there. I'm frustrated and at loss for words. It seems my job is now to phone daily and be fed bull every time. All I wanted was to get my deposit back within their own turnaround time of 3-4 working days. I have been told about top management who has to authorize my payment since Friday. I don't even know whether this has happened. People must stay away from Europcar. They are *********** and don't even move quickly to correct their incompetence! You are left feeling like it was your mistake to start with. What an inconsiderate lot!