Incompetence at its best

Through my travel agent I booked a rental vehicle at Europcar to be collected on Friday 27/11/2015 @ 20:00 and in the process of it all, we had a major family crisis that lead for us to not collect the vehicle on the day in question. The next morning we went to collect the vehicle and Ntombi informed me that the booking was cancelled as I had not fetched it the previous day, I asked her politely to wait while I contacted my agent which I did. While speaking to my agent on the phone, Ntombi interrupts and says that she would sort it out.<br> <br> I had a request for a specific vehicle and she rep**** by rudely saying \Your booking was cancelled