Impressed!

I posted a report a week ago about discrepancy in price quoted and price charged. As a result we booked a vehicle with another company and requested refund from Europcar (deposit was paid to other company Traveljigsaw, registered in the UK). During the week there was numerous correspondence between myself and Europcar and I was contacted by, Susan Smit, the branch manager. She took it upon herself to facilitate the refund and within the week it was done. Thanks Susan Smit and Europcar!