BM
Børge Masterdalshei

1 reviews | Active since Nov 2018

04 Nov 2018, 08:37

impounded at the border

the Car itself was as expected , but things i was sure should be ok wasnt. first of all i got a puncture in the the middle of nowhere , thats not the problem but the lugnut wrench was missing from the tool kit. no phone connection to call for help . luckily a guy with a toyota stopped to helped us. if he hadnt showed up i am not sure what would had happend.

second of all the licence disc on the car expired during the rental period, and when i crossed the border of Lesotho yesterday, ,the border police told me the tag was expired 31.10.18 and the car couldnt leave lesothe until monday. the car was impounded and i was placed under arrest. luckily i had a friend that helped me to talk with the border control, the border control accepted that if i got a recipt of the new tag i could leave. after several calls from my phone. very expensive calls since i live in norway and had to roam. i got the tag and we could leave.

this was a terrible experians to endure. and almost destroyed the vacation

0
Replies (3)
Europcar
Europcar's reply05 Nov 2018, 08:47
Official

Good day,

Thank you for your post

Please be so kind as to provide the rental agreement number in a private reply in order for me to assist you

Thank you

Europcar

Europcar
Europcar's reply15 Apr 2019, 17:08
Official
Good Day, 

Thank you for affording us the opportunity to look into this matter for you.

Kindly note that a customer care representative has been assigned to your case.

Thank you 

Europcar
BM
Børge Masterdalshei's update15 Apr 2019, 19:22
Reviewer Update
Thanks for keeping in touch, looking forward to an answer. Hoping it won’t take 5 more months.