I was told that client's don't have a say

<p>I called Europcar Secunda branch. I spoke to Jake Smith about my reservation. During the conversation i kindly asked which car are they going to deliver. He rudely told me that client's don't have a say on the car that Europcar will deliver so he is going to give me any car he wants to give. That was really uncalled for. His attitude while explain that he doesn't work according to client's demands was really offensive. Some of europcar employees do tell us which cars they have but Jake Smith was not prepared to do that. The way he spoke to me was as if he is going to give me the car for free and he doesn't care about client's needs.</p>