LM
Lucy M

1 reviews | Active since May 2025

27 May 2025, 07:15

I returned my rental vehicle to King Shaka International Airport on 19th April 2024

I returned my rental vehicle to King Shaka International Airport on 19th April 2024. I received an invoice stating my rental deposit would be returned within a few weeks. It has currently been 5 and a half weeks since I returned the car and I still have no money returned. I have sent emails and follow up emails, WhatsApp messages and filled out online forms asking for someone to get back to me. I even sent a complaint to head office as I was being ignored but no one has responded! I have been completely ignored for almost 4 weeks.. No one is communicating with me or even acknowledging me! It has put a huge dampener on my holiday, and now made it extremely expensive. I would not recommend this company to anyone as they take your money and ignore you.

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Replies (1)
Europcar
Europcar's reply27 May 2025, 10:30
Official
Good day.

Thank you for reaching out to us. 

Please check your email, we have sent you a message.
 
Kind regards
Europcar