Horrible service from Europcar - Ref ***

<p>Im logging a complaint on behalf of Mrs VI Langa( my mother ) who lives in the <strong>rural areas.</strong> Her car had gone for repairs and she had to use a rental vehicle white Ford Figo ( FC 98 SR GP) which was given to her on 27/02/2017. There were two drivers in the car on the day and one of them , Akhona did the inspection if it is anything to go by. That so called inspection was done in a rush Akhona informed the client that he had to go somewhere as a result no existing damages were noted on the inspection sheet. Is that customer service ? Akhona told the client to sign the documents. Mrs Langa asked what she was signing for as she had never experienced that before he rep**** that inspection was completed. She signed. On 13/03/2017 the second driver, rental agent name 116928 who was there initially on 27/02/2017 came to collect the car. On his inspection sheet he noted a dent below the right tail light which they say Mrs Langa had caused it. In fact prior to his so called inspection He knew all existing damages in the car and also told Mrs Langa of damages that the vehicle had prior to her rental period which included ( 14/02/2017/ which were not noted on the initial inspection sheet. It gets better on 07/04/2017 Mrs VI Langa received a payment notification letter of R 3086.46 from Europcar that she is supposedly liable for. This has left her <strong>flabbergasted.</strong></p> <p>If this is how Europcar operates that their drivers cause all the damages in their rental fleet and want to ***** customers into making them pay, it is rather a ********** and despicable business practice. It was not for the first time where Mrs VI Langa has used your rental vehicles, at the Bloemfontein branch where she was part of the inspection existing damages were noted and she was even asked to go around the car alone to see if they had missed anything. She is <strong>astound</strong> with the manner this particular branch in Queenstown has handled the whole thing. Is this part of Europcar service level where a client gets <strong>greatly inconvenienced with their inefficient methods which differ from branch to branch</strong> and at the end of the day the client is made liable for damages. Mrs VI Langa will never use any of the company's rental fleet.</p> <p>Matter/ reference no: ********** 5ba</p> <p>Document no: ********** 79ba</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>