MM
MBALI M

1 reviews | Active since Feb 2022

24 Feb 2022, 11:48

HORRIBLE EXPERIENCE

Europa car called me to pick up a car and they told me that they close at 20H00. When i arrived at 18h20, there was one in the office , i contacted an emergency number the guy responded that he will attend me at 20h30 because he is at home, i told him that their head office said they close at 20h00 he responded that they were fooling me there is no such thing. the attitude and the lies. they don't have a manner of approach they don't take their clients serious. even the guy who was assisting me from Head Office by the name of Moe, had a very bad attitude. will never ever use their services and also advise anyone who might think of using them to stay far away from these people otherwise they will find themselves in deep stressful situation.

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Replies (3)
Europcar
Europcar's reply24 Feb 2022, 14:57
Official
Good day,  Thank you for affording us the opportunity to look into this matter for you. Kindly note that a customer care representative will be contacting you shortly. Europcar
MM
MBALI M's update25 Feb 2022, 07:55
Reviewer Update
i would like to thank hellopeter for assisting me in this regard.

I would also like to state that the Manager by the name of Marvin called me regarding my complaint and he apologized furthermore he ensured that i receive a good service. it is worth mentioning that i received an excellent service after communicating with the manager.
i also wish to withdraw my statement whereby i advised other people not to use Europcar services. i believe it was a mistake and we all make mistakes.
Europcar
Europcar's reply25 Feb 2022, 08:11
Official
Good day

We are happy to be of service to you

Thank you