Horrible Europcar! Unhelpful Edwardo!

<p>Called the Europcar call centre and got a confirmatory SMS to collect the car at their Cape Town CBD branch at 2pm. On arrival there, a rather unhelpful Edwardo told me that my booking was not captured in their system. When I asked him to sort out the mess, he simply called the call centre again and I was told to wait till 5pm, THREE hours later than my original "booking"!</p>