Horrible cars, horrible service

I am extremely disappointed with the standard of Europcar rental cars and it's service. Unfortunately, I had no say over which car hire company to use when it comes to courtesy cars issued by insurance. When I was told that Europcar would be providing me with the vehicle I was in some way 'relieved' as I have used the company internationally so in my head I thought I would experience the same service locally. To my disappointment, that was not the case. It was literal hell booking out a car. My first attempt was a failed attempt, Europcar phoned me at the last hour, with only a few minutes before the department closing, and due to issues, I was not able to get the car on time to get home from work. My second attempt was this morning which consisted of an operator reserving a car for the 20th of August instead of the 2nd of August. Luckily I phoned the branch before I was planning to leave home as there was no car ready for me. As a result, I missed an extremely important meeting. The branch was unable to help me at all, stating that they had no vehicles to give me at the time, not even one in a different category! I find this very hard to believe! After a while, they came back to me with the solution of getting a car from another branch which was too far for me to drive and still make it to work on time; so as a result I had to Uber to work out of my own pocket and change the pickup location of the car to Sandton. When I finally got to picking up the car from Sandton, they issued me an old car, the bottom of the range. It went as as far as even smelling like an old car and was full of bumps, scratches both inside and outside. I refused to take the car and they gave me another car that was available in the same category. I am still not happy with the car. Every time I have hired a vehicle I had stayed in the entry-level category and have never been disappointed, although the cars are standard they are always new and in great condition! I am left with a horrible taste in my mouth and one that will stay for the next 30 days that I am with this car.