Hooliganism , unprofessional and rude behavior

i have received a very shocking service from the Sandton branch.My reservesion was made by my Insurance ( Dial-Direct) and i was supposed to collect the car from Sandton branch so they informed me that they only have a Rio which not a POLO of which i wanted the POLO or the i20 only.So they suggested and promised me a call the next day after 3pm to let me know if they can find it .And they never did. The consultant name was Busi .I ve tried to make follow ups because they never bothered to get back to me and i spoke to Daniel Naidoo who very rude and agressive on the phone we coudnt get anywhere with my query .Then i ve tried to engage the manager (Ashton)whom they said she was busy on the phone with my query so she will get back to me with the resolution.And she never called ,instead when i called back i was told that she left for home so i have to follow up again the next day mind you i needed a car on that evening to run some personal plans.And i spoke to Busi who was the initial person who was dealing with my booking. i told her that i was dissaponted in her manager for being dishonest and unproffessional and also that i needed to be somewhere in the evening she too became rude and agressive but ended up calling Ashton whom instructed me to go to the branch and pickup a car as someone will wait for me . So because i was using DIDI it took about 50mins to there but to find out they left without even informing me .So my money and time was wasted just like that .And i had to hire another taxi to the Airport which was another unnecessary expenditure and time wasting .I finished at the Airport at about 10 pm. Thanks to the Sandton branch!!!!!

Dishonesty , rudness , Agressiveness uncessessary expenditures ,inconvinience and unprofessionalism is all what i ve expirienced from Europcar .And it is true that the fish gets rotten from its head right down its body.....The whole manager taking a lead to deliver this kind of service.No wonder the staff is so rude and agressive !!!

Anyway going forward i ve decided not to do business with Europe car ever again and i ve decided cancel my all my dealings with Dial direct since they deal with Europecar . And i will make sure that the next insurance i choose doesnt deal with Europcar no matter how good that insurance company may be !!!