Head phones forgot in hired vehicle

I hired a vehicle at Cape Town airport on 19 December and dropped on 24 December around 4pm.

Upon landing at ORT airport in Joburg, I realised that we forgot my son’s head phones in the vehicle and immediately tried to get in touch with Europcar Cape Town airport branch.

After many unanswered calls, I finally got to speak to someone who advised that I write an email to *** and I wrote the email about the missing head phones the same day (24th).

Up until today, there has been no response from Europcar to my email. I have tried many times to call Europcar and their contact number just rings. I’m concerned that with the time lapse between the day I first reported the head phones we forgot in the vehicle we hired that it may not be found.

Europcar can at least respond to my email. This is very poor service.