Have no expectations

I'm writing this review after exhausting the customer care options provided by Europcar. 2 weeks ago I rented a vehicle in Italy directly via Europcar. The collection process was adequate although the vehicle was a different one from the one booked. However, despite taking a full insurance option and having to pay a hefty R11 000 for the 3 day rental, Europcar charged a holding deposit of 13 000 EURO (R237 000) against my credit card - effectively blocking my card and access to funds while overseas and ruining the remainder of my holiday. The Arezzo branch and customer care line listed on my booking confirmation were impervious to my requests for help or an explanation and, despite an undertaking of a 48 hour turn around time on my query, are yet to respond to me. The hold on my credit card was lifted 5 days after I returned the vehicle - but it too late to save the holiday. Beware this Europcar **** and please have no expectations of help from their customer care lines or any compensation or contrition from this organization