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NOZIBELE N

1 reviews | Active since Oct 2013

12 Jun 2015, 15:31

Great customer care

Booked and picked up a car at OR Tambo airport. Forgot my iPad and reading book in the trolley where the car I rented was parked. Before I could even notice that I forgot my iPad, I received a call from a guy in Europcar who informed me that I left my items in the trolley. I have never been this impressed by caring for clients, I will never forget. Much as I did not ask who found it exactly but I will forever be greatful and definitely need to know his name. Please give me the name of the person soi can thank him as well. My sense is also that it is the company that has installed such values to their employees. Thank you ever so much! Car picked on 11 June 2015 just before 20h00, and fetched my items the following day. My thanks also goes to the guy at lost and found property, great attitude indeed.

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Replies (1)
Europcar
Europcar's reply12 Jun 2015, 16:37
Official
Hello zibelana@,

Thank you for you valued feedback we will certainly relay this to the branch manager.

We look forward to your next rental with us.

Yours personally,
Calvin May