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Dipolelo M

1 reviews | Active since May 2010

10 Feb 2015, 00:50

Grateful for her oustanding service on February 9

Dear Europe Car<br> <br> I wish to thank Philisiwe Sithole for her fantastic services yesterday Monday February 9, 2015. <br> <br> I had initially booked a car to be collected at 8am and returned same day at 12noon, my initial problem was paying a +R4858.50 deposit which can only be refunded a couple of days later. From Durban I had to be in Cape Town, book a car for 4days - meaning another +R5000 required in a few hours, plus additional 4day hotel payment on check-in. <br> <br> I explained my dilemma to Philisiwe, she was compassionate, and kind to go an extra to workout a solution which included the car being urgently taken to check up when I return it, and for me to settle the fuel and rental amount. With the R4858.50 deposit on hold so that it can be easily refunded immediately into my account. She actually ensured promises were fulfilled . I am grateful to her.<br> <br> Best regards,<br> <br>

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Replies (1)
Europcar
Europcar's reply10 Feb 2015, 12:38
Official
Hello kkkk,

Dear Dipolelo,

We are in receipt of your feedback above and do thank you for taking the time to revert back to us on a positive note as our client's feedback is of the greatest value to us.

Many thanks and have a great day.
Europcar Customer Services