Given a car that was not in good condition

Kindly note that I will like to lodge a complaint regarding the condition of the car that was given to my son and when he report it and he was told by Sam that you guys don’t have cars and he will be called when they receive back other cars. According to state law, the vehicle must have a horn that's "in good working order and capable of emitting sound audible under normal conditions from a distance of not less than 200 feet. You must have the ability to communicate a quick warning to others that could save you from a crash. By renting someone a car without a horn is putting that person at risk. My son now got accident on friday because the taxi driver reversed back on his car and he could not communicate quickly to the taxi driver with the horn in order to warn him and now he was told that he need to pay R3500 in order to get another car. The same car is also not safe because it shows tyre pressure sign which could course further accident which is putting him at risk.

I need an explanation of why would you rent the car that is not in good condition (without a horn), why you did not advise King price that you don’t have enough cars some that they can rent it somewhere else? I have been waiting for explanation from the manager Joe and nothing came other than a bill that my son must pay the damage. I still need explanation why you did not advise King price that you don’t have enough cars some that they can rent it somewhere else